Importing Pets to UK with PBS Pet Travel

If your pet is travelling into the UK, PBS Pet Travel can arrange for customs clearance for their arrival. We can also assist with:

  • Transportation of you and your pet to your residence
  • Domestic and European onward flights
  • Kennel boarding

If you want more general information on transporting pets to the UK, click here. Alternatively, visit our UK pet import documentation page.

PBS Pet Travel Partners

Bringing a Pet to the UK

Once you know what date your pet will be coming into the UK, get in touch with us as soon as possible. We like to know your plans as far in advance as possible so that we can pre-arrange customs clearance.

To ensure everything is arranged seamlessly for you, we will need:

  • Your booking confirmation number from your airline
  • Your flight number
  • Travel date
  • Origin airport
  • Contact name, telephone number and email address
  • For all pets travelling into London Heathrow please download this form and attach it to your pet’s kennel
  • Applying for a TOR number
  • If your pet is arriving into the UK with a Pet Passport we will also need you to complete the pet passport declaration form.

Animal Reception Addresses: Pick Up Your Pets from Airport

Usually, most pets are ready for collection (customs and DEFRA permitting) 3 to 4 hours after flight arrival, providing all documentation is correct.

Heathrow Animal Reception Centre
If your pet is arriving in to London Heathrow, you can collect from the Animal Reception Centre:
Heathrow Airport, Beacon Road, Houndslow, Middlesex, TW6 3JF
Gatwick Animal Reception Centre
If your pet is arriving in to London Gatwick, you can collect from the Animal Reception Centre:
Animal Aircare Co Ltd, Cargo Forecourt Road, Gatwick Airport, Horley, Gatwick, RH6 0SQ
Usually pets are ready for collection (Customs and DEFRA permitting) 3 – 4 hours after flight arrival, providing all documentation is correct.
Manchester Airport Animal Reception Centre
If your pet is arriving in to Manchester you can collect from Servisair cargo:
300 World Freight Terminal, Manchester Airport, Ringway, Manchester, M90 5BA
Usually pets are ready for collection (Customs and DEFRA permitting) around 90 minutes after flight arrival.