Privacy Policy

Last updated: March 2026

Introduction

PBS International Freight Ltd (“we”, “us”, “our”) is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we use your information and your rights.

What Data We Collect

We may collect:

Company and contact details (name, job title, address, phone, email)
EORI number, VAT number, deferment number (if applicable)
Call recordings when you contact us

This information is collected when you engage our freight, logistics, or customs services.

How We Use Your Data

Your data is used to:

Provide and manage our logistics, freight, and customs services
Communicate about shipments or services you request
Process payments and maintain accounts
Comply with legal or regulatory obligations
Occasionally contact prospective clients (1–2 times/year) if we believe our services may be relevant

Sharing Your Data

We may share your information with:

Shipping carriers and logistics partners
Customs authorities and regulatory bodies
IT and professional service providers

All third parties are required to protect your data and comply with UK GDPR.

Data Security & Retention

We store your information securely on protected servers and in secure offices. We retain data only as long as needed for business, legal, or accounting purposes (typically 6–7 years).

Your Rights

You have the right to:

Access, correct, or request deletion of your data
Restrict or object to processing
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with the revised date.