The Four Things You Must Look for When Choosing a Pet Travel Agent

Relocating your pet is a scary prospect. Ensuring that your beloved fur baby arrives at their destination safely is your top priority and therefore choosing the right pet travel agent is essential.
Legislation, vaccinations, pet safety, never-ending paperwork, the costs, travel crates – it can get overwhelming and confusing.

When choosing your pet courier company, it’s vital that you do your research and choose the right expert to ship your pet abroad. Here is what you should consider in your search for the right pet travel specialist.

  1. IPATA membership
  2. Experience
  3. Reviews
  4. Do they love pets

IPATA membership

The International Pet Animal and Transportation Association (IPATA) is a global network of pet shipping experts who are committed to providing professional and compassionate pet relocation services across the world.

Pet shipping companies that are endorsed by the IPATA are registered with the necessary organisations in their own country and must adhere to rules of the Live Animals Regulations of the International Air Transport Association (IATA).

This means that you can rest assured that the pet travel professional will look after your pet and make them feel comfortable.


Something else you will want to consider when it comes to choosing your pet travel partner is how experienced they are. How long they have been in business and how experienced their team is will tell you a lot about how they will deal with your pet.

Assess how approachable and easy to contact they are and ask all the necessary questions to ensure that you get the answers you’re looking for.

If they are friendly and open to answering your questions patiently and pleasantly that’s a good sign. If they are focused on securing a deposit and if they outsource work to contractors then you might want to reconsider.


Don’t just rely on the company and what they say to make your decision. The most powerful and most legitimate opinions will come from customers that have previously used the company.

Check the company’s Google reviews and TrustPilot reviews to see what customers are saying about them. If the comments are good then you can be pretty certain that the company will be reliable, professional and compassionate.

Do they love pets

Your pet is part of the family making them precious cargo, so when shipping your pet abroad you need someone that understands that. It makes a big difference if your pet relocation company is run by a team of animal lovers that will go the extra mile for furry, feathered or finned family members.

Not only should they be knowledgeable but they should care. Arranging pet relocation requires far more than just experience, which is why the pet travel team that you choose should be passionate, dedicated and considerate.

If you choose PBS Pet Travel you can rest assured that you’re dealing with one of the most established pet transporters in the world. Get your detailed pet travel quote.