PBS Pet Travel Reviews
See what some of our customers have to say and meet some of our furry and scaly clients!
“If possible, we would like you to pass on our thanks and gratitude to Emelye Bunny and her management from PBS shipping. From start to finish Emelye has been extremely professional and made the process clear and very personal, her care and attention resulted in Bethan and myself having complete confidence in the export process and trusting that Paddy was dealt with in the most effective manner. Emelye has accommodated any question no matter how small and always answered with a friendly and personal service. Emelye called my wife after she had checking in Paddy at Heathrow cargo to ensure she was ok, normally people don’t provide such a personal service these days and it is welcoming that she cares about her job so much and i feel she should be commended.
From speaking to other Ex-Pats here in Saudi who have had their dogs exported by Emelye they all said the same. We would happily recommend the service that has been provided to anyone. She is an asset to your service.
Again many thanks.”
Chris, Bethan and Paddy
As you can see from the pictures attached, Micah is all settled and pretty much over her jet lag. Eva and I wanted to sincerely thank each of you for assistance through every step of the way. This picture captures 6 months of teamwork across the world and most importantly in a trusting manner.
Every day, when we look at Micah we get this warm feeling that in this very big world you can still trust strangers. That’s not very common these days. So thank you very much again. The Ahmed family is complete…for now…”
Eva & Asad
Just a quick note to say thank you SO much for all your help in transporting our French Bulldog Ella from the UK to USA. She arrived happy and healthy yesterday evening. We were so happy with PBS’s service, and with your support in particular – especially when so many other companies were unable to provide us with direct flights or even to help us at all.
Thank you so much for making our move as stress-free as possible.
We will certainly use PBS in the future.
Elizabeth and Myles Fry
“She arrived safe and sound in Phoenix, and seems to be settling in well. I can’t wait to see her this Sunday. I’ve been pleased with the customer service you provided, keep up the good work! p.s. I’m totally biased of course, but I’ve attached a cute picture of Jess”
“Thank you so much for all your assistance flying Lily back home. She arrived safely into Seattle and everything went smoothly during her transport. Thank you for all the preparatory work and answering all our questions so promptly and thoroughly. Lily is happy to be home!”
Thank you again so much!”
“I cannot find enough superlatives to express the excellent care Jamie and I received from Shelle Easton and the staff at PBS. I arrived in New Jersey fretful and anxious; but my dear puppy arrived from London safe, alert and happy! He bounded out of the crate with his tail wagging and directly into my arms.
Just driving by an airport gives me heart palpitations; so, you can only imagine how scared I was to transport my new puppy from the UK to New Jersey, USA. But my fears were instantly relieved the moment Shelle picked up the phone at PBS. She demonstrated calm, confirmed PBS’ expertise in transporting animals from the UK, expressed absolute confidence in PBS’ commitment to animal safety and assured me of their compassion. She instantly won my trust. But, she also earned it.
Cheerfully she helped me choose the right airline (we used United and I was very happy with that choice), rearranged dates and airports and scenarios. Every time I dealt with Shelle, she made me feel like I was her only customer and that Jamie was her dog. I was so pleased and impressed with Shelle’s attention to detail: her instructions (which included the required paperwork to get him out of the UK and into the USA, and pre-pick up information (addresses, telephone number, etc.); the attention she gave to the size of Jamie’s crate; her help arranging transport from London to Heathrow; and, finally and importantly, the email she sent advising me and his breeder that he had boarded the plane and was enroute. It was great to receive confirmation that all was in order for his safe transport.
If I could, I would give Shelle and PBS a higher rating. But, since I can’t, I have and will tell everyone I know about this wonderful company and my wonderful experience. If I ever need to transport Jamie or another dog in the future, I will contact PBS and specifically ask for Shelle’s help. I hope PBS knows what a treasure Shelle is. Thank you, Shelle and PBS, for taking such good care of my puppy. And, thank you, Shelle, for taking such good care of me.”
“All went well. Thanks for all your help! The pets are settling in quickly and Skye seemed very happy to be home and ran up and down the house looking into each room and making sure everything was as she left it!”
Having never really been on any long journey even by car we were concerned how he would be, but we need not have worried.
The representative of PBS assured us and guided us through the whole process, and it worked exactly as we were told. The check in was easy with everything taken care of, just a few signatures required.
At the other end we half expected to be met by a distressed dog, but whilst he was happy to see us, he showed no ill effects from his journey. The photo attached shows how chilled he was, and was taken just the following morning.
I would like to thank everyone involved at PBS for making the whole experience a pleasant one for our family, and will recommend you to anyone requiring the same service.”
“Cooper and Luna arrived right on time in Houston today and are settling into their new home. Thanks for all your help and advice. The driver who picked them up to takethem to the airport was lovely, very friendly and relaxed with the dogs. I have no hesitation in recommending your services to others needing to transport their pets abroad”
“As you can see Annie is enjoying the sunshine. If I come back to England with Annie, or another dog in years to come, I will certainly be contacting you. I know you now and trust
you to take care of all our little, furry, loved ones needs. I will also not hesitate to recommend you to others. Thank you again for all your help and attention to our requirements”
You provided excellent service and I will be sure to recommend you to friends and family! Thanks again!”
I wanted to thank you both for your assistance in shipping my beloved cat Harvard. He arrived safely without issue, and I have now joined him. I appreciate your kindness throughout the process and your detailed explanations for all of my many questions. I will surely recommend you to other families shipping their pets back to the USA. The attachment is a picture of Harvard and his Welsh sheep. Thank you again, and have a great weekend!”
“Just to let you know Mojo arrived safe and sound in Cape Town and we would like to thank you so much for all your help organising his transport.
You provided excellent service and I will be sure to recommend you to friends and family! Thanks again!”
Luba and JP
“I really appreciate your help with everything. You were pleasant, efficient & helpful every step of the way. I could tell from the start that I could rely on your attention to detail – and that’s so important when shipping something as precious as your dog! I wouldn’t hesitate to contact you again Emelye, or to recommend you to anyone else. I found PBS provided me with the service I wanted at a very good price, without all the ‘extras’ that I didn’t need. Thanks for all your help”
“Adhesive and I are home and safe! The whole process went incredibly smoothly from dropping him off at 5am in Edinburgh to picking him up in Newark. There was no trouble at all. In Edinburgh, the men handling the pets shipping department were so friendly and made me feel really comfortable leaving Adhesive with them. Everything was perfect. Thank you so much for all of your help and continued support with this stressful process. I would recommend PBS to anyone traveling with a pet. Thanks again”
“We could not be more happy with the exceptional service that was provided from start to finish in getting our precious “children” from London to New York. Stella (pug) and Winston (pointer) arrived safe and sound, right on schedule and were given love every step of the way. The process was organized, smooth and you always communicated the important details with us. We would highly recommend PBS to anyone with pets traveling overseas and cannot thank you enough!! THANK YOU!”
Sara, Steffen, Stella & Winston
“I just want to say how much I appreciated all your help with the export of Bruce to Australia.
It was such a help to know you were only ever a phone call away during what was a very stressful time.
Working in a veterinary surgery we see many pets that come in for export as their owners are emigrating and I would not hesitate to recommend your company to them.
I know Linda and all the family will be so pleased to be reunited with Bruce when he is out of quarantine -they have missed him so much .
Once again thank you and I will give you a big 5 star rating for all you did.”
“Just a quick email to let you know that Bruce arrived safe and well in Australia and they actually let him in the country! What a relief. I’ve phoned the quarantine station twice so far and he seems to be settling well to life in OZ, all be it in a quarantine station. I just wanted to say many thanks to everyone involved in making this possible, I’m sure it must have been one of the most trying shipments you’ve had to handle, rest assured he is worth it! (Note for future – avoid bulldogs at all costs!)Thanks especially to you Shelle for going above and beyond the call of duty and helping my Mum sort everything out after we had left the UK, we couldn’t have done it without you. I know she is very grateful too. Hopefully we won’t be needing to use you again as we will settle happily in Australia, but if we do I know where to come.
Many thanks again”.
Janet & Linda
“Andrew and I want to thank PBS ever so much for your great support to us in bringing Dylan to the U.S.A. He’s managed the journey really well and is rehydrating today!! Your team is second to none – we found we could really trust you and call on you at any time. The whole thing went very smoothly, and Continental staff were also really nice to deal with. Thank you for being always so friendly and helpful, and for doing a perfect job.”
“Shipping went off without a hitch. Though it was a long flight, the airline took him for two walks and though a little bedraggled when we finally did get in, I’m very, very happy with the service. I sincerely appreciate all of your assistance! My best friend and I have finally arrived home.”
The service was outstanding, especially when unexpected things went wrong with Dudley when his health declined due to separation anxiety and, unknown to anyone, his microchip had fallen out, and therefore ended up having to be rescued by friends for a month, only joining us a month later once these issues were resolved. Shelle organised getting specialist made to measure wooden kennels built, dealt with all the complicated paperwork, the authorities on both sides of the Atlantic and my friends who had Dudley for a month, with both professionalism, compassion and initiative and clearly cares about these animals as if they were her own!When I temporarily had no access to any landline or email she used her own mobile phone to keep me informed by text and calmed me down no end! They were looked after like a little family and arrived here on British Airways in excellent condition and love their new life in the Caribbean! I would absolutely recommend PBS for 5star Pet Travel where using the best is critical especially for when the unexpected occurs like with Dudley. Well done!”
“I’ve just gotten word from my sister that Grendel has arrived safely at the Minneapolis airport, I am so pleased and relieved! I would definitely give 5 stars and Thank You for treating my cat like the precious cargo that he is! You were excellent at sorting out the paperwork, and communicating with me every step of the way. PBS provided a brilliant service and I would recommend them without hesitation. Thank
Thank You, Thank You!”
“THANK YOU so very much for ALL you have done for us & Vino!!!I was so stressed & you eased my fears of the documents & kennel! You have been a Lifesaver!! You’re Brilliant!
Again, I cannot Thank You enough!!!!”
“Just a quick note to let you know all went well with Gracie; she has arrived and is great. She now is getting used to her new home.
I hereby would like to thank you for all your care and patience with us and the great service you have given us. We will definitely recommend you to anyone and if we need your services in the future we surely will.
Again a big thank you from us but especially from Gracie.”
Monique Bredius and Cliff Self
“Just a quick email to say Thank You for all the help in making Lucy’s travels easy and stress free. We are very happy with the service you provided and appreciate it greatly! Lucy arrived safely and in good spirits late on Monday night and is now settling into life in the states very well. Once again, Thank You for everything.”
Matthew and Colleen Crawforth
“I just wanted to say a huge thank you for everything you have done for us and my parents over the last couple of months. This was a new and worrying process for us and you took us through it with professionalism but also with a real sense of understanding our concerns. As you can see from the photo Molly arrived in fantastic condition from Scotland to Vancouver, Canada and I wouldn’t think twice about recommending you to anyone who is looking for this type of service.”
“I just wanted to let you know that Willow arrived in Atlanta safe and sound and after a few days of acclimatization she has settled in well. I really appreciate all the help and assistance you provided me and am very pleased with the service I received. I am also a member of a popular forum for people immigrating to the US so will post a note about my experience with your company there as well.”
“I just wanted to let you know that me and the snakes made it safely to Denver. The snakes did wonderful and are happy and healthy. 🙂 Thank you so much for everything and putting up with all my questions. I know I could not have done this without all of your help! Please tell everyone who helped that I said “THANK YOU!”
“Just wanted you to know that Thistle made the journey well and is now in Huntsville chasing chipmunks, her favourite sport. the people at the check-in at Gatwick were really nice and we were pleased to find that they have a kennel area so that the dogs don’t have to stay in their crates for hours before the flight. Thank you for helping us, as well as providing immaculate paper work. We appreciate everything you did for us and our pooch.”
She made it! 4th time lucky but she made it! Am soooo pleased! She travelled well and seems totally fine – she’s been busy exploring her new home but is already on her third bowl of food. Am attaching a couple of pictures so you can see what all the fuss was about.
Thank you so, so much for all of your help and your patience with all the last minute changes of plan – you’ve really made a difficult process much better. I will definitely be in touch with you when we move back to the UK in a few years”
“You have been absolutely wonderful throughout this and always available, keeping me and my mum updated and I am incredibly thankful for this. You have also been a hugely calming influence during this process. Thank you so very much for your help. I cannot wait to give my cats big love when they arrive- they will make my move over here complete, and for that, I am incredibly grateful to you.”
I appreciate your hard work and I definitely know who to contact if there’s a next time.”
“I wanted to pass on to you that the service you and your company provided is second to none. I spent 22 years in the US Air Force and have travelled this world over. Not once has any company come close to the service you and your company has provided. Thank you for your service.”
“Just wanted to say a big big thank you for all your help over the last few months. Getting the rats sorted was probably one of the most difficult tasks of relocating abroad, a task you definitely don’t want to get wrong.
I have appreciated your quick response on every occasion, the move went very smoothly yesterday and they arrived in Dubai very chilled which shows they were handled carefully throughout the whole process.
I have attached a photo of them in their new home in Dubai.”
Helen, Nutter and Houdini
“This is a very belated “Thank You” for arranging Puddy’s transportation to Faro last month – it all went like clockwork and Puddy arrived safely dot on time. Thank you so much. As promised, I attach a photo of Puddy (left) so that you can see what a beautiful creature she is.
I’m just so grateful for everything that you did with regard to her kennelling and transportation and with the utmost speed and efficiency”
“Thank you for following up. Ali and Aggie made it home safe and sound and we truly appreciate all of your excellent assistance. We will definitely use your company again should we need services of this kind. Thank you again for help. The entire process went smoothly and was stress free”
“Just wanted to say thanks for all your help with getting Victor to his new home Texas. The journey went well from beginning to end and he took to his Vari kennel straight away, even had a job to get him out at one stage” (pic left – arrhhh)!
“Soldier arrived safe and sound this morning. He said the in-flight movie was rubbish but the cargo hold was comfortable. The service at Heraklion was very efficient and we were able to pick him up very soon after he landed.
Many many thanks for your assistance in getting him transported to Crete – now we have to find a course “Barking in Greek” so he can start to communicate with the locals 🙂 ”
“Obi arrived safe and sound with Pia in Billund and we would like to thank you for the FANTASTIC job that you did. Obi has settled in well (pic left) and Pia is completely head over heels in love with him already.
As this was the first time we have exported a kitten, we were not quite sure what to expect, but you made the whole process very straightforward. Your professionalism, efficiency and happy/helpful voice on the end of the phone made the whole experience a pleasure. We would not hesitate to use you again and would be happy to recommend you to our cat breeding friends”
“Just a very quick email to say a BIG thank you to you and your team for sending Russell safely to us. He arrived yesterday a little excited to say the least and has settled into the villa very quickly!
Thank you once again for everything, especially Shelle for putting up with my many emails and phone calls.
“I just wanted to let you know that Ruby arrived safely to our home in Shallotte, NC, USA.She was treated so well by everyone, on both sides of the pond.
Thank you so much for your expert service.”
“Eddie arrived safely in Houston. It was an uneventful trip just like we hoped. Hurricane Ike was pretty devastating to this area and we just got phone and internet back on so I wanted to say thank you for all your work with us. If we return to the UK I look forward to working with you again. Your love of animals really shows”
“Just wanted to let you know that everything went well and that Spangle arrived safely.
Everyone at both ends was pleasant and helpful, and all the paperwork you had prepared was in order. I would definitely use your services again and would recommend to others as well.
Many thanks for all your help”
“I experienced no difficulties with the service you provided, you were professional, outstanding, excellent and a pleasure to work with, I felt that you actually cared about my pet as oppose to just delivering a service. Thank you for seeing it through till the very end!”
“Everything went as clockwork. Buster was in great shape on arrival. Will use you again next summer” Simon Scupham
“Thank you so much to you, PBS, for taking excellent care of Woody my yellow Lab” Diane Lane
“Roscoe arrived safe and sound in Greece yesterday evening! Thanks for all your hard work. We are always very nervous to fly Roscoe and appreciate you taking such good care of his transport” Nick Tedford
“Just reporting in that Bramble arrived safely in Edinburgh and is enjoying running around the countryside of Scotland. Thanks for all your work in organising her transportation, it all happened like clockwork” Gill Oakes