Pet Collection Points in the UK

London Heathrow

If your pet is arriving in to London Heathrow, you can collect from the Animal Reception Centre:

Heathrow Airport Beacon Road Hounslow Middlesex TW6 3JF Tel: +44 (0)208 745 7894

Usually pets are ready for collection (Customs and DEFRA permitting) 3 – 4 hours after flight arrival, providing all documentation is correct.

If your pet is arriving in to Manchester you can collect from Servisair cargo:

Building 300 World Freight Terminal Manchester Airport M90 5SA Tel: +44 (0)161 499 6700

Usually pets are ready for collection (Customs and DEFRA permitting) around 90 minutes after flight arrival.

If your pet is arriving in to London Gatwick, you can collect from the Animal Reception Centre:

Cargo Forecourt Road Gatwick Airport RH6 0SQ Tel: +44 (0)1293 555 580

Usually pets are ready for collection (Customs and DEFRA permitting) 3 – 4 hours after flight arrival, providing all documentation is correct.