Frequently Asked Questions

Is my dog a banned breed?

There are many banned and restricted dog and cat breeds. These vary by country and airline. Examples of commonly banned dog breeds include: Dogo Argentino, Staffordshire Bull Terrier, Presa Canario, Pit Bull Terrier, Rottweiler, Mastiff, Bulldog and Pugs. Please contact us for more information or if you are concerned your pet/s may be a banned breed.

Do you do in-cabin travel?

We do not currently offer services in organizing in-cabin travel.

Where in the plane does my pet travel?

Pets will travel in the cargo-hold of the plane, which is temperature controlled and dimly lit to maximise your pet’s wellbeing and comfort during travel.

Can my pets share a crate?

This depends on many factors such as the size and age of your pet. Kittens for example, sometimes share a travel crate. Contact us for more information and advice on sharing crates.

How old do my pet/s need to be to fly?

Individual age requirements for flying pet/s depends on the airline and destination country. However, animals must be over the age of 8-weeksand fully weaned according to IATA Live Animal Regulations.

Can my pets take sedatives for the flight?

It is not recommended to sedate pets for travel, in case of adverse reactions whilst flying. There are options for anxiety medication which you can discuss with your veterinarian.

Can I be on the same flight as my pet?

Yes, it is possible to be on the same flight as your pet/s and we will do our best to keep you and your furry friends together. However, this is subject to the airline/plane type and availability.

Can my pet eat/drink before travelling?

We recommend feeding as normal the night before travel. On the morning of travel, please restrict feeding but give water as normal. Your pet will always have access to water throughout.

Will my pet need to quarantine?

Quarantine regulations depend on the country, the species and where your pet normally lives. A lot of the time, quarantine can be avoided with appropriate steps. However, New Zealand and Australia are likely to need quarantine.

Can my pets have any toys in their crates?

Unfortunately, no toys can come with your pet/s in their crate. However, you can place a t-shirt that smells of you in there for them to help them feel secure.

Who handles customs once I get to my destination?

Depending on the location and airline, you may be able to self-clear customs, otherwise you will require a customs broker in your destination country. You can search for an IPATA approved agent here: Find a Pet Shipper

Is my cat brachycephalic (snub-nosed?)

Which breeds are classified as brachycephalic (snub-nosed) depends on the airline. Commonly considered brachycephalic breeds of cat include Himalayan, Persian, British Short Hair, Exotic Short Hair, Burmese. Please contact us for further advice on transporting these breeds.

Is my dog brachycephalic (snub-nosed?)

Which breeds are classified as brachycephalic (snub-nosed) depends on the airline. Commonly considered brachycephalic breeds of dog include Pugs, Boxers, Bulldogs, Shih-tzu, Affenpinscher, Boston Terrier, Dogue De Bordeaux, Lhasa Apso, Pekingese, Shar Pei, King Charles Spaniel, Chow Chows and more. Please contact us for further advice on transporting these breeds.

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